This policy is practical operating content for Thread Foundry and should be reviewed by qualified counsel before high-volume public launch.
Made-to-order products
Most Thread Foundry apparel is made to order or prepared for a specific phrase, size, color, and fulfillment source.
Because custom and made-to-order items may not be resellable, buyer remorse returns may be limited after production begins.
Damaged, incorrect, or defective orders
If an item arrives damaged, materially defective, or different from what was ordered, contact support promptly with the order number and photos.
Thread Foundry may offer a replacement, corrected fulfillment order, refund, or other reasonable resolution depending on the issue and supplier status.
Cancellations
Cancellation requests are easiest before the order is submitted to a supplier.
Once production has started, cancellation may not be possible.
Refund timing
Approved refunds are processed back through the original payment method when supported by the payment provider.
Bank and card network timing can vary after a refund is initiated.